Product Accuracy and Quality Checks
We strive to make our product listings as accurate and detailed as possible. All orders undergo multi-layer quality checks before dispatch to ensure they reach you in perfect condition.
Exchange Policy
Exchange Eligibility
- Domestic Orders Only: Exchanges are applicable only for orders delivered within India.
- Condition: Items must be unused, unwashed, and unworn, and must be returned with all original packaging and tags intact.
- Exclusions: Accessories, home décor items, and final sale items are non-exchangeable unless received in a defective condition. We do not accept exchange requests for minor colour differences or variations due to lighting, photography, or screen differences.
- Time Frame: Exchange requests must be raised within 24–48 hours of delivery.
Exchange Process
- Request Submission: Please contact us within the specified time frame via email or call us at +91-8888505666. You may also submit your request through our website portal.
- Reverse Pickup: Once the exchange request is approved and applicable fees (if any) are paid, our team will arrange a reverse pickup within expected working days.
- Self-Shipping (Optional): If you choose to ship the product yourself, our team will share the return address. Kindly use a reliable courier service and share the AWB number, courier company name, and Proof of Delivery (POD) via email. We are not responsible for any loss during transit.
- Quality Inspection & Dispatch: After receiving and inspecting the returned product, we will dispatch the replacement (size/product) within 7–10 working days. Only one exchange per order is allowed. If the requested size is unavailable, a Credit Note will be issued for the item value.
Refund Policy
- No Returns or Refunds: We do not offer returns or refunds once products are sold and delivered.
- Sale Items: Products marked as 'Sale' or purchased using discount codes are non-returnable and non-refundable.
Cancellation Policy
Customer Cancellations
- Prepaid and COD Orders: Orders can be cancelled within 24 hours of placement.
- Request Method: Email us at admin@spheric.in or call +91-8888505666. Spheric Innovation Private Limited Cancellations
- Reasons: Orders may be cancelled due to unavailability of materials, incorrect product listings, or suspected fraudulent transactions.
- Refunds: For prepaid orders cancelled by Spheric Innovation Private Limited, the full amount will be refunded to the original payment method or registered bank account. Customers will be notified via email.
